Stratos’ US based customer care staff are available by live chat, phone, email, web form, and social networking sites from 9am-9pm Eastern Standard Time, 7 days a week. Stratos offers customers the longest customer service hours in addition to much broader support touchpoints than any other wearable or mobile payment offering.
“Our vision is to build long-term relationships with our card members,” said Thiago Olson, Stratos CEO. “This involves both continuously delivering innovative payment solutions and always being on the ready when our members need support. We’ve made it a priority to be available.”
According to the Stratos customer care department, customers are most likely to make inquiries via live chat (33%), with email being the second preferred mode of contact (25%). However, customers are increasingly turning to social media, with inquiry rates via Twitter (13%) and Facebook (8%) and climbing.
The research found that customers are also using the automated web form (13%) and mobile SDK (7%) as ways to communicate with Stratos.
When it comes to why Stratos customers contact the customer care line the most, pricing and membership features are the top searches, followed by chip and pin technology, battery life and shipping or availability.
New research from Stratos shows that nearly 50% of US smartphone users prefer to pay with a digital all-in-one card over any other wearable device, and 76% of US smartphone users are interested to very interested in using a smart card. Additionally 1 in 4 consumers are interested in paying with a Stratos card combined with their smartphones.
When asked which next generation payment consumers were interested in using, 23% chose the Stratos card, while others chose a combination of Apple Pay and the Stratos Card (14%) or Samsung Pay and the Stratos Card (13%). Other popular choices include:
The Stratos Card membership-based all-in-one digital card consolidates an unlimited number of credit, debit, rewards, membership, gift cards and other payment cards into a single, dynamic card. As consumers gravitate toward next-generation payments, they prefer “universal” payment cards with their familiar ease and convenience, broad acceptance and greater security to smartphones or wearable devices like a smart watch. With the Stratos app, users are sent push notifications when they pass a place where they have a card loaded on Stratos, like Starbucks, for example. Stratos began shipping in April.